Claws And Hammers Privacy Agreement

Claws & Hammers ("C&H")

(last updated April 2007)

OUR COMMITMENT TO PRIVACY

C&H is committed to maintaining the security, confidentiality and privacy of your personal information. This Privacy Policy, developed in compliance with BC's Personal Information Protection Act and other applicable laws, describes what information we collect, how we use it, and the safeguards we use to protect it. BY USING C&H'S WEB SITE, YOU CONSENT TO THE COLLECTION, USE AND DISCLOSURE OF YOUR PERSONAL INFORMATION AS DESCRIBED BELOW.

Please Note: C&H may occasionally update this Privacy Policy. When we do so, we will revise the "last updated" date at the top of this Policy, and will notify you of the changes by placing a notice on our web site. See also our Web Site Terms of Use.

SCOPE OF POLICY

This Policy applies only to personal information about identifiable individuals (such as age, sex, financial information), and not to information about corporate or commercial entities.

This Policy does not regulate C&H's collection, use or disclosure of the following:

· your business contact information (address, phone, fax, email); or

· certain publicly-available information as stipulated by applicable laws.

C&H's web site may contain links to other sites and advertisements. This Policy only applies to information collected by C&H's web site. C&H is not responsible for the privacy practices and policies of third parties.

PERSONAL INFORMATION COLLECTED

C&H will collect some or all of the following information:

· your personal contact information, such as your name, home address, home telephone number, cellular (mobile) number, home email address;

· information about C&H products and services subscribed to or purchased by you;

· information about your particular areas of interest in relation to home renovation and construction;

· username and password for your C&H account; and

· your Internet protocol ("IP") address (the unique number assigned to your server or Internet service provider).

C&H's web site uses cookies (small pieces of data which are stored on your computer to allow your web browser to remember something about a web site) and other devices to collect certain non-personally identifiable information.

ACCOUNTABILITY

C&H will be accountable and responsible for personal information that is under its control. C&H has designated a Privacy Officer to ensure C&H's compliance with this Policy and to address any questions or concerns you may have.

PURPOSES

C&H and its representatives may collect, use and disclose personal information for the following purposes:

· authenticating identity;

· understanding customer needs regarding C&H's products and services;

· establishing and maintaining communications relating to C&H's existing and new products and services, and responding to inquiries and resolving complaints;

· establishing, maintaining and expanding C&H's web site content and other aspects of its web site;

· providing and administering requested C&H products and services;

· ensuring compliance with C&H's policies and procedures and Web Site Terms of Use;

· maintaining accurate customer records;

· tracking use of C&H's systems and web site;

· protecting C&H's systems and web site from unauthorized access;

· protecting C&H, its suppliers, customers and others, from fraud and error;

· identifying and resolving technical problems concerning C&H's services and web site;

· complying with legal requirements and acting pursuant to legal authorizations;

· dealing with and responding to allegations by third parties that one of your postings on C&H's web site is: (1) abusive, threatening, obscene, defamatory, or libellous; (2) fraudulent, deceptive, or misleading; (3) a violation of copyright, trade-mark or other intellectual property rights; or (4) otherwise unlawful or objectionable (for greater certainty, C&H may, where it is reasonably satisfied as to the legitimacy of any such allegation, disclose your name and contact information to such third party);

· sharing your contact information with our business contacts to allow them to send promotional material to you (unless you have opted-out); and

· providing personal information to advertisers on our web site who provide "third-party offers", to those web site visitors who have consented to participate in such "third-party offers".

If C&H wants to use your personal information for a new purpose, C&H will obtain your consent to do so, unless the new use is authorized or required by law.

CONSENT

C&H will obtain your consent to collect, use and disclose your personal information, except where C&H is authorized or required by law to do so without consent.

Your consent can be given to C&H directly, or implied (such as by subscribing to our services and using our web site), or can be provided through an authorized representative. It can be given by various means such as verbally, in writing, electronically, or through opt-out for non-sensitive information (e.g. if C&H notifies you that it wants to collect, use or disclose your personal information for various purposes and you do not object).

You may withdraw consent at any time (subject to legal, contractual and other restrictions as provided by law) if you give reasonable notice to C&H in writing. A consequence of such notice is that C&H may be unable to provide certain web site or other services to you.

LIMITS ON COLLECTION OF PERSONAL INFORMATION

C&H will not collect personal information indiscriminately and will limit its collection of personal information to what is reasonably necessary for the purposes described. C&H may also collect information as authorized or required by law.

LIMITS FOR USING AND DISCLOSING PERSONAL INFORMATION

C&H will only use and disclose personal information for the purposes which are listed in this Policy, for other purposes for which C&H has received consent, or as are otherwise authorized or required by law.

C&H will keep personal information used to make a decision affecting an individual for at least one year after using it to make the decision.

C&H will destroy or make anonymous documents or other records containing personal information as soon as it is reasonable to assume that (a) the original purpose is no longer being served by retention of the information, and (b) retention is no longer necessary for legal or business purposes. C&H will take due care when destroying personal information to prevent unauthorized access to such information during its destruction process.

C&H will disclose personal information and/or an IP address, when required by law or upon its good-faith belief that such action is necessary to cooperate with the investigations of purported unlawful activities or comply with legal process.

C&H does not share any of your personal information with the web sites to which C&H links, except as stated elsewhere within this Privacy Policy, although C&H may share aggregate non-personally identifiable data with such web sites (such as how many people use our site).

ACCURACY

C&H will make reasonable efforts to ensure that personal information it is using or disclosing is accurate and complete. In most cases, C&H will rely on you to ensure that certain information, such as your street address, e-mail address or telephone number, is current, complete and accurate.

If you demonstrate the inaccuracy or incompleteness of your personal information, C&H will amend the information as required. If appropriate, C&H will send the amended information to third parties to whom the information had previously been disclosed.

When a challenge regarding the accuracy of your personal information is not resolved to your satisfaction, C&H will annotate the personal information under its control with a note that a correction was requested but not made.

SAFEGUARDING PERSONAL INFORMATION

C&H protects the personal information in its custody or control by making reasonable security arrangements to prevent unauthorized access, collection, use, disclosure, modification or disposal or similar risks, in a manner appropriate for the sensitivity of the information.

C&H will, through contractual or other reasonable means, try to ensure that a comparable level of personal information protection is implemented by its suppliers and agents who have access to such personal information.

Note that confidentiality and security are not assured when information is transmitted through e-mail or wireless communication.

PROVIDING ACCESS

You have the right to access your own personal information held by C&H. Upon written request and authentication of identity, C&H will advise you of your personal information which is under its control, the ways in which that information is being used, and the persons to whom such information may have been disclosed. C&H will try to make personal information available within 30 days or provide written notice where additional time is required to fulfil the request.

In some situations, C&H may not be able to provide access to certain personal information. This may be the case where, for example, disclosure would reveal personal information about another individual, the personal information is protected by solicitor-client privilege, the information was collected for the purpose of an investigation, or where disclosure of the information would reveal confidential commercial information that could harm C&H's competitive position if disclosed. C&H may also be prevented by law from providing access to certain personal information.

Where your access request is refused in whole or in part, C&H will notify you in writing, providing the reason for refusal and outlining further steps which are available to you.

COMPLAINTS

Upon request, C&H will provide information regarding our Privacy Policy complaint procedures.

Any inquiries, complaints or questions regarding this policy or our compliance with privacy legislation, should be directed in writing to C&H's Privacy Officer as follows:

By email to privacy@clawsandhammers.com